Frank Fortino
Bio and Professional Profile
Frank's career has spanned a broad spectrum of business functions and markets. He has a proven 30 year track record of driving productivity and realizing business value through a delicate balance of process engineering, technology and servant-leadership.
Leading with humility, respect and trust Frank has created a very strong network and a knack for fostering innovative, open and productive company cultures.
Throughout his career, Frank has led the ideation, strategy and deployment of many major initiatives across several successful businesses. He draws from his deep and unique knowledge and understanding of enterprise IT, business strategy, project management, software engineering, operations, innovation and six sigma process re-engineering.
Frank has been a keynote speaker for several organizations and functions including CIO Magazine, Dreamforce, IBM Amplify, International Quality and Productivity Centre, Purchasing Management Association of Canada, Canadian Professional Sales Association, GTEC and the General Electric E-Commerce Council.
Frank has a strong track record of building high-performing teams and creating great corporate cultures resulting in high-employee engagement and business results.
He is a passionate, entrepreneurial, hands-on leader and strategist.
Experience & Accomplishments
VP, TECHNOLOGY & CUSTOMER CARE
Cardinal Health Canada
8 Years
For 8 years, Frank was the VP of Technology and Customer Care at Cardinal Health Canada. He was also director of the Canadian business. In this role, he lead six national teams including Technology, Contracts, Customer Care, PMO, BI&A and Lean Six Sigma. Some notable accomplishments while at Cardinal Health include:
Led strategy workshops with senior leaders to define the long-term business strategy
Led the redesign and deployment of the Ecommerce Storefront on HCL commerce which generates over $120M in sales per year
Successfully deployed Salesforce.com CRM across all sales and service teams
Re-engineered the RFP and contracts process to drive better collaboration, better productivity, happier employees and fewer missed bids
Restructured the customer care organization to align with customer segments and regions resulting in better service levels
Created the 3-year Ecommerce strategy under a mutli-pronged focus on attract, retain and grow. In three years, Ecommerce sales grew 200%
Created the B2C Home Healthcare Strategy with a multi-channel focus built upon a strong digital footprint and reliable support & logistics.
Stood up and managed the Canada Project Management Office
Stood up and managed the National Lean Six Sigma team.
Created the 5-year technology strategy and plan based on the business strategy balanced with short-term priorities/goals.
Managed all WMS and Supply Chain systems nationally.
VP TECHNOLOGY, PRODUCT DEVELOPMENT & CUSTOMER CARE
Workopolis
6 Years
While at Workopolis, Frank was part of the senior management team and collaborated regularly with two of the largest digital media companies in Canada; Torstar Digital and Square Victoria Properties. During his 6 year tenure, Frank led Product Development, Product Management, IT Infrastructure, DevOps, Business Support, Enterprise Systems and the Project Management Office and for a short period was part of Workopolis' Board of Directors. Some notable accomplishments while at Workopolis include:
Led Product Development, Product Management, IT Operations, Business Support, Enterprise Systems and the Project Management Office
Defined and led the execution of the Workopolis product strategy and product roadmap.
Led the Workopolis User Experience (UX) strategy, Customer Support Strategy, IT Operations Strategy and Internal Systems Strategy
Improved corporate execution through the creation of the Project Management Office, standardized KPI reporting and a centrally managed corporate roadmap.
Led the PMO and the execution and management of all corporate projects through the Project Management Office.
Successfully led the transition of the entire Workopolis.com B2C & B2B legacy code base to a new Service Oriented Architecture (SOA) platform.
Successfully led the transition of the Product Development team from traditional Waterfall Development to Scrum Agile Software Development.
Successfully led the implementation of a new ERP and CRM system (Netsuite). Netsuite was implemented on time and on budget, replacing four legacy systems within 11 months.
Defined and managed the corporate internal systems strategy.
Championed Labs@Workopolis.com an innovation program promoting innovation, research and education through hackathons and innovation forums.
Defined the customer service strategy and mission drastically improving SLAs.
Converted the support/service group to a profit centre, generating over $1M in the first year.
Managing the corporate Privacy Policy as Privacy Officer.
CO-FOUNDER
4 Years
Servicehorn.com was a startup created to connect local and reliable service providers of any kind with people in their area looking for their services. It combined the power and reach of the internet, user's social networks and mobile technology to help connect people in need of services with local, reliable service providers quickly and easily wherever they were located. Frank was the visionary behind Servicehorn and co-lead the business with a specific focus on marketing, strategy and the product develoment roadmap.
VP & GENERAL MANAGER
PdMAIN Corp
5 Years
PdMAIN is a leading provider of Enterprise Resource Planning (ERP), Warehouse Management (WMS), GPS Fleet Management and Customer Relationship Management (CRM) solutions. Some notable accomplishments for Frank while at PdMAIN include:
Provided strategic direction and management of several functions including Software Development, Quality Assurance, Product Management, Marketing, Sales, Project Management, IT Infrastructure and Facilities
Managed and negotiated major partner, vendor and customer contracts.
Developed and deployed the corporate vision, go-to-market strategy and execution plan.
Managed overall compliance with Service Level Agreements and created a program to track and manage Key Performance Indicators (KPIs) through customer dashboards.
Managed all operational processes ensuring adherence to corporate policies and standards.
Directed, coached and mentored all teams, including the Business Solutions Manager, Service Desk Manager, Facilities Manager and Infrastructure Manager.
Introduced and implemented metrics reporting to capture and communicate internal productivity against customer CTQs (Critical to Quality) criteria.
Led the creation of hundreds of proposals, RFP responses, ROI analysis and project charter documents generating over $35MM in total revenue.
FOUNDER
4 Years
MeshMinder.com was a fully automated online matching agent that provides an easy way for recreational and adult hockey players to find sought-after goaltending and referee services with no registration fees or commissions. This start-up plotted over 12,000 arenas across North America and had over 46,000 registered users before being sold to a private investor.
SENIOR BUSINESS CONTINUITY CONSULTANT
Agility Recovery
2 Years
Agility Recovery is a leading provider of disaster recovery solutions in North America. While at Agility, here are some of Frank's notable accomplishments:
Delivered consulting services to clients at a senior level, including plan development (technical and business), recovery requirement analysis, testing and maintenance (IT and business) and program reviews.
Worked with the commercial organization to promote and market Agility’s services and provided key content and data for bids and proposals.
Developed and delivered presentations to client organizations including senior management and technical groups.
Applied Six Sigma methods to streamline business and IT processes.
Designed and implemented new services using DMADV methodologies targeting the Small to Medium Business (SMB) market segment.
VP, LENDING SOLUTIONS CANADA
Basis100
2 Years
Basis100 was a leading software solutions provider to the banking industry. Products included mortgage origination/management solutions and mortgage broker order fulfillment software. While at Basis100, here are some of Frank's notable accomplishments:
Led all Canadian business operations (Lending Solutions) including Sales, Development, Product Management, Client Services and Quality Assurance.
Defined and delivered sales strategy to meet financial targets.
Worked closely with global product team to define and develop mortgage lender and broker product strategy based on Canadian market demand.
Defined and drove the strategy for the Canadian Lending Solutions business.
Communicated all prevalent strategies and champion all new initiatives.
Managed all budgets related to the Canadian operations
DIRECTOR, ECOMMERCE - NORTH AMERICA
GE Capital IT Solutions
2 Years
GE Capital IT Solutions was a value added reseller of technology solutions including desktop hardware, servers, managed IT services and professional services. Some of Frank's accomplishments while in thi position include:
Responsible for developing & implementing the business strategy for Intranet, Internet and Extranet applications.
Created and implemented an award winning Internet application for the GE Disaster Recovery business including virtual reality tours, on-line quotes and vulnerability assessment tools.
Led the pilot and implementation of a global e-commerce solution including training, marketing and ROI metrics (London, England)
Facilitated several executive level “work-out” sessions to help align e-commerce initiatives with the corporate vision and ultimately crystallize the scope of the e-commerce strategy.
Led cross-functional teams through Six Sigma methodologies to redesign processes and implement an e-commerce pilot within North America.
Worked closely with the Global Marketing Team to design a go-to-market strategy and launch new product solutions utilizing the NPI (New Product Introduction) methodology.
Six Sigma Excellence
Early in his career with GE, Frank drove significant business benefits through Black Belt projects focused on the Order to Cash process. This resulted in the creation of an online B2B PC configuration and ordering tool called CycleConnect that generated over $40M in incremental sales and just over $4.65M in productivity benefits.
SIX SIGMA QUALITY BLACK BELT
GE Capital IT Solutions
5 Years
Notable accomplishments while Black Belt at GE include:
Designed and implemented a web-based extranet called “CycleConnect” which generated over $40 million in incremental revenue and earned $4.68 million in productivity gains and cost reductions. The tool was proven to be the most successful automation tool at GECITS. As a result, it was adopted on a global basis.
Designed and implemented a standards management tool allowing customers to manage hardware purchases online.
Responsible for the training and support of over 200 sales representatives across Canada.
Worked with Executive Account Managers to create sales strategies and proposals.
Mentored several Green Belts towards the successful completion of their projects.
Re-designed the SKU creation process radically optimizing database information integrity and facilitating the retrieval of information for the GECTMS sales force and our customers.
Designed and led the implementation of an automated pricing module.
Designed and led the implementation of an automated quote to order conversion process. This increased productivity by decreasing time to convert a quote by 95% ($1.3 million in savings).
UNIVERSITY OF TORONTO
Psychology & Computer Science
Bachelor of Science
Awards & Accolades
1997 - CIO Magazine ITX Award
1998 - Canadian Information Productivity Award (CIPA)
1998 - Six Sigma Excellence Award
1998 - President’s Club Value Award (GE Capital IT Solutions)
1998 - Speaker - International Quality & Productivity Centre Conference
1998 - Speaker - Canadian Professional Sales Association
1998 - Speaker - CIO Canada Magazine ITX Awards
1999 - Best Web Solution (GE Capital IT Solutions)
2007 - Microsoft CODE Award - Team Software Solution Category
2009 - President’s Club Gold Award - Workopolis
2010 - Torchbearer - 2010 Vancouver Winter Olympics
2013 - Speaker - GTEC Conference Ottawa (Agile Transformations)
2017 - Speaker - IBM Amplify Las Vegas
2018 - Speaker - DreamForce San Francisco (salesforce.com)
2018 - Ontario Impact Award - Canadian Cancer Society
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Charity & Community Work
Since 2017 Frank has been actively involved in coordinating and hosting annual community fundraising events for the Canadian Cancer Society. To date, Frank has raised over $100,000 for this cause and continues to host this retro themed party to raise proceeds for Cancer research.
Advisory and Board Experience
CARDINAL HEALTH CANADA
LOCERA VISION
SCAN HEALTH
WORKOPOLIS
Director
Advisory Board
CoP Memeber
Board of Directors
OAKVILLE RANGERS HOCKEY CLUB
Board of Directors
